Alerting Policy

The Worlds platform can generate automated alerts when configured events and activities are detected (for example: safety violations, security incidents, or operational anomalies). Alerts may be delivered through email, SMS text message, or various supported third-party communication platforms. Worlds provides flexible tooling to integrate with many client-managed delivery platforms, and reserves the rights to select and/or change delivery platforms for Worlds-managed alerting at our discretion.

Alerts are generated based on user-defined detection rules and notification settings within the platform. By configuring alerts or advising for configuration by Worlds employees, recipients agree to receive automated notifications generated by the platform when events occur. Message frequency depends on the number and type of detection events configured by the organization using the platform.

Opt-In and Consent:
Recipients must explicitly opt in to receive email or SMS alerts. Opt-in occurs by providing a phone number or email address directly within the platform’s notification settings, or by communicating contact information to Worlds staff for alerting configuration. By opting in, recipients confirm that they consent to receive automated messages related to system alerts and operational notifications.

Opt-Out and Message Control:
For any Worlds-managed messaging channels that clients may choose to leverage, Worlds follows best-practices where applicable. Recipients may opt out of SMS alerts at any time by replying STOP. Email alert recipients may unsubscribe using the link included in alert emails. Organizations administering the platform may also modify or remove notification recipients directly in the platform’s settings at any time, or by request to Worlds. Worlds does not make any claims for client-managed messaging channels they may choose to configure in the platform to utilize for alert delivery.

Standard carrier messaging and data rates may apply for SMS alerts. Worlds is not responsible for delays or delivery failures caused by carrier networks, email providers, or third-party communication services.